Privacy Policy
Utilergy are committed to protecting the privacy of your personal data to maintain confidence and integrity throughout our business operations. Therefore, we will only request personal information where we have a valid reason to do so. We are required to register with the Information Commissioner’s Office and our registration certificate reference is ZB438833
GDPR
We only request personal data to allow verification and eligibility to perform services for our company in its entirety. Utilergy may collect and store the following types of personal data.
- Employment and supplier services such as: name, date of birth, gender, home address, employment training history, driving licence, proof of right to work, email address, mobile number, banking details, court orders & HMRC details and any medical or any special categories of data such as occupational health records required to continue ongoing treatments or monitoring of existing conditions.
We will make sure that personal data we collect from you is necessary and relevant to our business performance needs and contractual requirements. We will collect your personal data by way of return of standard company forms, so we request the minimum data required.
If we have reason to believe there may have been a security breach which affects the personal data we hold, we will ensure this is reported to the appropriate bodies as soon as we become aware of the breach. This is outlined in our Cyber Security Policy.
We may also need to share your personal data with other departments within our business or with external agents or subcontracts, who provide services on our behalf. The personal data is necessary, so we are compliant with all relevant legislation. Your information will never be sold or otherwise shared for profit or otherwise.
The personal data we collect is not transferred to countries outside the EEA.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
Consent
We will use your information where you have given consent.
We will not process your personal information to any third party, unless it is necessary for the work we carry out under our contracts or necessary to comply with legally binding legislation.
You have the right to ask what data we have on record for you and the right to request that it be deleted/anonymised. You can remove consent at any time by contacting us directly at: Utilergy Gas Limited, Site 8, Unit 1 Cold Hesledon Industrial Estate, Seaham, County Durham, SR7 8ST.
Contract
Where we intend to have a contract with an individual or an organisation, we will need to process their personal data to comply with our obligations under the contract.
Where we enter into a contract with an individual or organisation, we will need to process their personal data so they can comply with specific counter-obligations under the contract such as processing payment details, professional registration, financial information, customer performance, accounts, recordkeeping and professional qualifications, such as professional bodies for registration, training, and authorisation purposes. We may need from time to time provide your details to organisations that have requested emergency assistance for the services we provide.
Legal Obligation
Depending on the nature of the information, will depend on how long the data is stored within our organisation to comply with our legal obligations.
We will only hold personal data on our records for as long as we need to. Our accountancy and payroll records must show we have reported accurately. We need to keep these records for 6 years from the end of the last company financial year to which they relate.
Where court order is served it, we may be required to process personal data for a particular purpose.
Vital Interests
It may be necessary to share personal data to protect someone’s life, such as giving relevant personal data for medical purposes, where the individual is incapable of giving consent to processing.
Public Task
We may need to process your personal data where it is necessary in the public interests.
Legitimate Interest
We may also use your data to provide information to government bodies, technology support services and clients when there is a legitimate need to do so.
Where we need to process your personal data through various media platforms to communicate with employees and suppliers for essential business performance.
We may hold contact details for your next of kin, as we may need to contact them in an eventuality that you are taken ill whilst at work.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we may need to confirm your identity for security purposes, to ensure your personal data is not shared to anyone else except the rightful recipient.
The request should be done using our Subject Access Request Form and we have one month to respond to you.
Website
We run Google Analytics on our website to help us see how we’re doing. This doesn’t provide us with your personal information.
We don’t collect any personal data from you on our website.
We don’t ask you for any specific personal data when you contact us, so please only submit information relevant to your initial enquiry. Anything you do send us via email will be used for the purpose of your enquiry and subsequent service provision and nothing else.
Cookies
A cookie consists of information which is sent by a web server to a user’s web browser, and then stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Although not being used at the moment, we may use both “session” cookies and “persistent” cookies on the website throughout its lifetime. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Utilergy uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Modern browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
External Site Links
Utilergy can at times provide links to external websites to provide further information on topics and subjects that may be of interest or benefit to the reader, an external link is given free of charge. The information found through the links to external websites is subject to change without notice and must not be construed as a commitment on the part of Utilergy. We recommend that when leaving our website, you read the privacy notice on each subsequent website you visit. Utilergy assumes no responsibility for the content external to its own site.
Marketing
We don’t run marketing campaigns and have no database of client data for email campaigns, etc, and no plans to do so.
Privacy Policy
We reserve the right to update our privacy notice as and when required.
Please contact us at support@coasttechnology.co.uk or telephone 0191 580 0220. if you wish to make a request.
The Directors have general responsibility for the oversight and updating of this policy. All staff have a personal responsibility to ensure compliance with this policy.
Last updated: 18 January 2023